SUPPORT

We are so thankful that you have taken part in the Twelve Verse Challenge. Browse this page for frequently asked questions or contact us if you are running into any issues. We look forward to talking to you and we are here to help with whatever you need!

F.A.Q.

Cancellation. To discontinue contributions, please email us HERE. Please provide at least 5
working days before your credit card billing date.

The 12 Verse Challenge is equivalent to 12 verses per year. Your subscription will not automatically cancel. You can login or create an account to manage your active subscriptions.

To access the donation history associated with an email. You’ll need to login or create an account.
This is done simply by entering your email on our sign-up page. You’ll receive and email containing a magic-link to sign in. Once signed in, you can access all your giving history by locating the Donations tab of your account details page. From here, you can also download yearly reports of your donations.

To update your credit card information, you’ll need to first login or create an account. Once signed in, you can manage your default payment method by locating and selecting the Billing tab from your account details page.

By agreeing to recurring giving for the illumiNations 12 Verse Challenge, your monthly support will automatically continue past the first year unless you instruct us otherwise. You can cancel at any time. Past contributions are not refundable. We appreciate your support. Please contact support if you have any questions about this policy.

Signing up is easy. You simply enter your email on our sign-up page. We’ll send you a confirmation email containing a “magic link” – simply click the magic link within the email to sign in. There are no passwords to set or remember.

To update your credit card information, you’ll need to first login or create an account. Once signed in, you can manage your email by locating and selecting the Account tab from your account details page.

12VC does not use passwords but instead, each time you want to sign in, we’ll send you a magic link
to your inbox. Click the link, and we’ll securely sign you in.

Essentially, no. However, we do associate your gifts with events for reporting purposes and goalsetting. Whether you give directly, or through an event, all monies go towards the Bible translation mission.